Corporate Customer Success Manager SME / Responsable de comptes SME H/F

Temps complet | Courbevoie, LE DE FRANCE | environ un mois

Résumé de l'emploi

Temps complet
Courbevoie
Expedia

Description de poste



  • Egencia

    Are you looking for a great challenge in an international travel and tech company?

    Egencia may be known as the corporate business travel arm of the Expedia Group, but behind the scenes, life couldn’t be less corporate. Egencians are pioneers, problem-solvers and people-people who collaborate globally to give business travelers the very best experience every day.

    Reporting to the Manager, Corporate Account Management, the Corporate Success Manager will assume responsibility for Medium accounts between 600K€ and 2.5Millions of budget.


    What you'll do:

    • You will actively sell additional products and Egencia's added-value
    • You will visit clients and deal with commercial requests
    • You will ensure to deliver the quarterly business reviews for the listed clients
    • You will handle actions with Front & Back office teams to ensure customer happiness
    • You will lead RFP's answers and contract renewals
    • You will run customer retention and avoid churn
    • You will report all activities into the CRM Tool (Salesforce)



    What you bring to the job:

    • English mandatory and French (native or bilingual)
    • Confirmed first successful experience managing and building client relationships in a B2B market
    • A good knowledge of travel industry and previous experience with travel technology products preferred
    • Excellent communication, listening and presentation skills
    • Able to work autonomously, combining attention to detail with innovation and problem solving skills
    • Ability to travel regularly within France (15-20%)


    Why join us:

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

    Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

    If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

    Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

    #LI-MN1 

    Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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