Cluster Delivery Leader France

Nozay, CHAMPAGNE ARDENNE | 12 jours

Résumé de l'emploi

Nozay
Nokia

Description de poste


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 

Work environment (activities of product group/division/department) :
Delivery Leader Fixed Networks Division, RBC EUROPE

Goal: Manage a team of Customer Facing Project Managers responsible for delivering projects in a profitable fashion while safeguarding Quality at all levels and driving Customer Satisfaction. Senior point to manage escalations towards the entity in charge (BU’s) and communication with Customers accordingly as well as ongoing  senior responsible for key customer relationship management during delivery.

Your main responsibilities will include :
  • Lead, implement, maintain and drive a professional and structured Project Management approach within the region and set of customers, with clear responsibilities, processes & milestones.
  • Lead the Business Operations aspects of the overall region, including Order Intake, Invoicing, Cost to Complete exercises, Financial Reporting, etc, in close cooperation with the PFC (project Financial Controller).
  • Works closely with the Business Development team for this cluster to help to anticipate and develop the opportunity pipeline
  • Key representative of Delivery and Business Operations aspects during Customer meetings in Pre-and Postsales phase.
  • Lead the Change Management activities – both internal & external - in close cooperation with the CEM (Contract Execution Mgr).
  • Responsible for monitoring the Programme Risk and associated contingencies.
  • Keep overview & track status of all running projects within the Programme.
  • Create & maintain solid Rolling Forecast processes for the deliverables, in close cooperation with the Field Services Project Manager.
  • Provide line management & coaching to various Project Managers (direct reports, dotted line, contractors).
  • Analyze the different processes used within the Programme, and initiate process changes where appropriate in order to improve quality, schedule & cost spending.
  • Organize & maintain the Programme specific KPI’s (Key Performance Indicators) and report accordingly (dashboard setup).
  • Leadership skills and business acumen are key responsibilities

 
 

Your main challenges will be :
  • Driving the team to achieve the objectives set forward in the organization
  • Alignment with Business Development activities to build the funnel and ensure delivery excellence
  • Inspirational People Management and Thought Leadership
  • Influence customer satisfaction
  • Manage senior escalations
  • Build a strong network across the internal organizations

 

Location (town and country) :
Saclay, France
 

Mobility (if any; international, within the country, long or short trips) :
International mobility required; frequent on-site presence is a must.

Contact for more information e-mail/phone
(HR and/or business) :
Vermylen Steven and/or Bettina Lauer-Selbach


Technical background and experience (years of experience, level of education, technical skills) :
  • Customer facing project management experience, with certification (PMI) or willingness to get certification.
  • Experience with Fixed Networks products and large scale complex delivery & deployment projects is a plus.
  • Financial & Process Improvement mindset is a must.
  • Negotiation skills and negotiation experience required.

 
 

Social Skills (behavior, attitude, language knowledge, …) :
  • Self-starting profile, ability to work autonomously, team-player.
  • Solid knowledge of English.
  • Experience in leading meetings with customers and/or suppliers.
  • People management experience required.
  • Coaching attitude, while making sure everyone delivers on time and within budget.

 

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